FAQs

Can I cancel my order?

- Certainly, it is possible to cancel your order, but only during the processing stage before the merchandise has been shipped.

Do you offer exchanges?

- Yes, we do offer exchanges. To initiate the exchange process, we need to inspect the condition of the goods. Please send us a clear and detailed photo or video of the item to info@spacekey3d.com. This will help us determine if the packaging and item are unused and in their original state.

Once we receive your email, our manager will evaluate the item and provide further instructions. Please note that the customer is responsible for covering the shipping costs associated with the exchange.

Can I update my address? 

- Yes, you can update your address as long as your order has not already shipped! Please respond to your order confirmation email or contact us at info@spacekey3d.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse, we are unable to make any changes.

Where do you ship to? 

- Currently, our delivery services are limited to addresses on Earth.

However, our team is working towards expanding our services to the Moon and Mars within the next decade. To stay updated on our progress, we recommend subscribing to our email newsletter 😉.

How long will it take my order to ship? 

- Typically, the delivery time is around 7-14 business days. If you have ordered multiple items, your order will be held until all the items are ready to be shipped.

The processing time, (which is usually 2-4 days) is exclusive of travel time and is not influenced by the shipping method you choose during checkout.

What if my package is lost or stolen? 

We are not responsible for any packages that are lost, stolen, or damaged after they leave our warehouse. However, please contact us with any issues, and we will do our best to help you find a solution!

What Happens if My Package is Returned to Sender?

- Please note that if a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the costs of re-shipping.